You can delete your data from Haru (operated by Hộ kinh doanh Nguyễn Đức Nam) in any of these three ways:
Disconnect inside the app (fastest)
- Log in to Haru → Connections page → click Disconnect Facebook.
- The access token and Page list are deleted immediately. Conversations, orders and catalog stay until you delete the account (Method 3).
Remove the app from Facebook (automatic)
- Facebook → Settings & privacy → Settings → Business Integrations.
- Find Haru → click Remove and choose to delete data.
- Facebook sends a signed request to our Data Deletion Callback. Your Facebook data (tokens, Page list, all Messenger conversations, pending bot drafts and customer profiles linked to that login) is deleted automatically; order records you created stay, with the Messenger user ID removed, until you delete the account (Method 3). You receive a confirmation code shown on this page.
Request by email (full account deletion)
- Email lienhe@haru.com.vn with the subject "Data deletion request" and your account email.
- We delete the entire account and all data within 72 hours of a valid request and reply with confirmation.
If you are a customer who messaged a Page
Contact the Page directly, or email lienhe@haru.com.vn with the Page name and the name you used on Messenger. We delete your conversation data within 72 hours and notify the shop owner.
Contact: Hộ kinh doanh Nguyễn Đức Nam · Cao Bat Lu Hamlet, Nam Cao Commune, Kien Xuong District, Thai Binh Province, Vietnam · +84966586185.
Current version: 2026.09, updated on 07/09/2026. For earlier versions, email lienhe@haru.com.vn.